Privacy Policy | Novaweb Consulting

1. Who we are

Novaweb Consulting is operated by linkCocoon, LLC. This policy applies to information collected through novawebconsulting.com and related pages, forms, and checkout flows operated by us.

2. Information we collect

We may collect the following types of information:

Contact details: name, email address, phone number, business name, and messages you submit through inquiry, consultation, or contact forms.
Project information: service selections, goals, timelines, and other details you provide during consultations or onboarding.
Payment-related information: package selections and transaction confirmations. Payment card details are processed by Stripe and are not stored on our servers.
Technical data: browser type, device information, IP address, pages visited, and similar usage data collected through standard server logs or analytics tools.
Local browser storage: we may use session storage to improve user experience, such as remembering that a homepage modal was already shown during a browsing session.

3. How we use information

We use collected information to:

Respond to inquiries and consultation requests
Deliver website design, development, hosting, and support services
Process payments and manage package subscriptions
Communicate about project status, updates, and service changes
Improve website performance, security, and user experience
Comply with legal, accounting, and operational requirements

4. How we share information

We do not sell your personal information. We may share information with trusted service providers that help us operate our business, such as:

Stripe for secure payment processing
Hosting and infrastructure providers that run our website and applications
Email or communication tools used to respond to leads and clients
Professional advisors when required for legal, security, or compliance purposes

We may also disclose information if required by law, court order, or to protect our rights, users, or the public.

5. Cookies and similar technologies

Our website may use cookies, session storage, and similar technologies to support core functionality, remember preferences, and understand how visitors use the site. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

6. Data retention

We retain personal information only as long as needed to provide services, maintain business records, resolve disputes, enforce agreements, and meet legal obligations. Inquiry and client records may be kept for a reasonable period after a project ends.

7. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No online transmission or storage method is completely secure, and we cannot guarantee absolute security.

Payments are handled through Stripe’s secure checkout flow. Please review Stripe’s privacy policy for information about how Stripe processes payment data.

8. Your choices and rights

Depending on your location, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you. You may also opt out of non-essential marketing communications by contacting us.

To make a privacy request, use our contact form and describe the information you would like accessed, updated, or removed.

9. Children’s privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps to remove it.

10. Third-party links

Our website may link to third-party websites, client projects, or service providers. We are not responsible for the privacy practices of those external sites and encourage you to review their policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above will reflect the latest version. Material changes may also be noted on this page.

12. Contact

Questions about this Privacy Policy can be sent through our contact form or by emailing the business contact information listed on this website.